Last week, Google unveiled their new updated Google Glass models and informed current Glass owners that they could invite up to 3 friends whom would be eligible to buy the updated device for the same $1,500 price tag. When the Explorer editions were first released, Google required eligible buyers to meet at the closest pick-up location to meet with a Google representative and receive their Glass unit in-person.
This time around, Google is allowing the updated Glass models to be shipped to U.S. addresses, however they require all new Glass owners join a personal Google+ hangout with a Google representative to help them through the entire setup process and offer background history about the device.
From a consumer standpoint, it seems like this one-on-one treatment from Google is a great idea and shows their commitment to providing superior support for their product, however it does worry me a bit that they are willing to spend the extra time and resources to show you how to use their device which is marketed to be user-friendly instead of simply offering a traditional “quick-start” guide.
As a graduate of the University of Massachusetts and our Managing Editor, Colt loves testing out the newest tech products/services. His goal is to help better educate other consumers to ensure the most satisfying purchases decisions on consumer electronics and services. When he is not working on creating new content, Colt enjoys spending time with his two Australian Shepherds, Mia and Zoey.