The Cupertino-based tech giant has announced a new program that will offer free battery replacement on select iPhone 5 units that were purchased between September 2012 and January 2013. For those of you who purchased an iPhone 5 during this time, you can utilize this tool on the support website to enter in your serial number and see if your device is eligible.
The replacement program has already gone live in the US and China so those affected can get their battery repaired free of charge via an Apple Retail Store, an Authorized Apple Service Provider, or through AppleCare. Apple advises those consumers who are coming in for a repair to back up their data, turn off the “Find My iPhone” feature, and “erase their content and settings” prior to coming in for the battery service.
If your iPhone 5 is eligible for a battery replacement, but your device has a cracked screen or other broken elements, Apple has issued the following statement:
“If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.”
The program will run from now through March 1, 2015, but it will not extend your existing warranty so this program strictly covers free replacement of units that are found to have a defective battery within 2 years of purchase. If your device is eligible via the serial lookup tool yet you already paid for Apple to repair the battery, you can contact them for a refund.