• Editor Rating
  • Rated 4.5 stars
  • 90%

  • KnownHost VPS Web Hosting
  • Reviewed by:
  • Published on:
  • Last modified: June 23, 2016
  • Company Reputation
    Editor: 90%
  • Customer Service
    Editor: 100%
  • Features
    Editor: 90%
  • Function
    Editor: 100%
  • Value For The Price
    Editor: 90%

KnownHost is a web provider specializing in managed VPS and dedicated server solutions.

Introduction

If your serious and committed to taking your website to the next level, you'll likely want to step away from a shared hosting plan and make the upgrade to a VPS or dedicated hosting solution. There are many options out there, but to be truthful there are also many that are not so great. KnownHost is a web provider that has put their focus on providing customers with quality hosting services at an affordable price. When this site started to take off and began receiving significant traffic, I looked for a better hosting solution and through extensive research I ended up going with KnownHost as the provider of my choice to host TheTechReviewer.com. I have been with the company for about 5 months now and I could not be happier with the outcome. Let's dig deeper and give you some more details on my experience with the company so far!

Company Reputation

KnownHost has been providing web hosting solutions for over 8 years so they are no stranger to the market. They are all about providing superior service for an affordable price and in the end their primary mission is to keep their customers satisfied. I will be the first one to admit, I had personally never heard of KnownHost prior to stumbling upon them in my research, but that does not discredit their name by any means. Unlike GoDaddy and other popular hosting providers, they just simply haven't spend the same amount of money marketing their company to traditional consumers. Instead, they are spending their money reinvesting in more modern equipment, hiring knowledgable support staff to tend to their customers 24/7, and testing ensuring their services are running as optimal as possible.

KnownHost's online reputation is pretty impressive. According to the Better Business Bureau website , they currently have an A+ rating and only have 2 reported complaints issued against them in the last 3 years that have both been resolved. According to 34 user reviews that I was able to find, the average rating was a 10/10. This speaks highly of the service from a customer standpoint and also reflects my own personal experience thus far.

Customer Service

KnownHost is really dedicated to their customers and provides you 24/7 support whenever you find yourself in a bind. They have an extensive online knowledgebase that is useful for finding quick answers to any common questions you may have. They have support in the form of online chat, telephone, email, and a ticketing system. Keep in mind the online chat and telephone support are designated for sales related questions only. Don't let this deter you as the support staff is quick to respond via email as well as through their ticketing system so you won't be waiting around for hours with no response.

I have dealt with their support staff on numerous occasions as I have openly admitted myself that though I am extremely tech savvy, configuring & trouble shooting server settings is not my strong point. I also like to consult support before I go through with any major server changes (even if I'm confident in what I'm doing)  just to make sure I'm not doing something that would raise a red flag to them and likely result in causing my site to go down or lose functionality. Their response is always very helpful and informative. It is easily evident from my personal experiences that these support members are highly qualified and capable.

Features

I'm going to talk about the features found within the particular VPS package that I currently have which is the VPS-2 package. When I initially signed up for the package the specs were lower than they currently are, but I received an email around the first of the year stating they were updating their hardware and that I would be getting some free upgrades to my package due to this. This was a pleasant surprise and from other reviews I've read it is something that is not out of the ordinary for their customers to experience.

The VPS-2 package gives my site 1GB of RAM, 50 GB of space, and 2500GB of premium bandwidth all for a reasonable price of $35 per month. It comes with a free Virtuozzo PowerPanel, but I personally like using cPanel so I choose to pay an extra $5 a month in order to have it enabled for my package. Included in the package is a free migration service from your old host (as long as the control panels match) and 2 dedicated IP addresses. You also get root access/SSH, free 3rd party installations done for you, free backups every other night, and a 99.9% uptime guarantee.

Function

The service functions as expected and I have faced no issues with it's performance thus far. I do have a fairly image heavy site so as expected my page load times were a bit sluggish initially. This was easily fixed by coupling the MaxCDN service with my VPS and now my speeds are much faster as you can see below.

Screen Shot 2013-02-13 at 2.59.29 PM

The uptime is reliable and I have yet to experience my site down even temporarily. As you can see by the uptime check in Clicky Analytics for the 13 days of February so far, my site has stayed up the whole time.

Screen Shot 2013-02-13 at 2.50.28 PM

Final Thoughts

KnownHost is an excellent web hosting provider if you're looking to take your site to the next level with a VPS or dedicated server. Their affordable pricing, competitive features, top-notch staff, and excellent performance rank this server as highly recommended. We put our trust into KnownHost to power this website and so should you!