Samsung is in the middle of one of the worst quarters of business they have ever had. Coming off a catastrophic loss with the Note 7 recall that ultimately led to discontinuing, refunding and banning the handset from future sales.
Since the Note 7 fiasco happened due to random combustion, many consumers are nervous to trust the company’s other product lines due to their disregard for safety in the previous case.
To make matters worse, the US Consumer Product Safety Commission just announced a 2.8M unit recall of Samsung’s top-loading washers as there are 733 reported cases of explosions related to these devices.
In nine cases, the combustion resulted in injuries including a broken jar, injured shoulder, and impact-related injuries.
This particular recall involved 34 different Samsung models sold between March 2011 and November 2016:
Samsung is issuing three different solutions to remedy the situation:
- Free in-home repair of defective parts and a 1-year extension of the existing warranty.
- Receive a rebate to apply towards the purchase of a new replacement washer (doesn’t have to be another Samsung model) and free installation.
- Full refund if your washer was purchased within the last 30 days.
For more information, visit the source link below or Samsung’s official recall info page.