With one of the biggest product disasters to ever hit the ever hit the consumer electronics scene, Samsung has officially pulled the plug on production of their flagship Note 7 smartphone over safety concerns after dozens of users reported random combustions which have been blamed on a defective battery. This announcement comes just days after major wireless provider AT&T was expected to announce their decision to prevent any future sales of device on their network.
Originally, this issue resulted in a recall of the device however after reports of combustions happening with “safe” devices that were already exchanged through the recall process, the matter became complicated enough for Samsung to temporarily pull the plug on all Note 7 production. This has been in cooperation with authorities in the US and China who are becoming increasingly involved as consumer safety is still at risk.
According to the New York Times, Samsung said they would be “temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters.” They went on to say they plan to provide an update on the status of the production schedule within the next month.
The evolving situation with the Note 7 has been a horrible blow to Samsung’s sales figures and a major win for their competitor, Apple whose popular iPhone 7 and 7 Plus models are attracting new customers through Note 7 exchanges.
UPDATE (10/11): Samsung has permanently halted Note 7 production and will no longer be selling the device.
They have issued the following statement on the matter:
We are working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with the CPSC, carriers and our retail partners to take all necessary steps to resolve the situation. Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase. For more information, consumers should visit samsung.com/us/note7recall or contact 1-844-365-6197.