The whole Galaxy Note 7 debacle has been probably the worst product launch in history and will be a major reason many brands will invest even more heavily in future R&D to avoid their type of nightmare with their own devices.
It wasn’t until earlier this week that Samsung made the costly decision to scrap the entire Note 7 product line after many large players in the tech community called for consumers to return the device. This choice was a result of dangerous circumstances concerning a battery defect that lead to a recall which ultimately exchanged replacement devices that also suffered from the same risk of random combustion.
Several sources said this could cost Samsung a whopping $5B in the end plus the fate of the company’s reputation, but the tech giant is pulling out all the stops to keep Note 7 owners from switching to a competitor.
Besides offering a full refund and supplying fire-proof return packaging, Samsung is willing to provide a $100 bill credit to any Note 7 owners who make the transition to their Galaxy S7 and Galaxy S7 Edge models. This move is not only to save grace with their loyal customer base but to ease the pain of going through the tedious return process.
For those that don’t trust the Samsung brand anymore, you are still eligible for a full refund of the purchase price plus a $25 credit. Will $75 be enough incentive to continue doing business with a company that sold you a potentially dangerous device in the first place? That is ultimately for you to decide.